Welcome to Urban Beauty (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website www.urbanbeaute.co.uk (the “Site”) and your purchase of any products through it. By visiting our Site or purchasing from us, you agree to be bound by these Terms and our related policies.

1. About Us

Urban Beauty is a UK-based retailer offering cosmetics, skincare, fragrances, and beauty accessories for men and women. If you have any questions, please contact us at:

Email: enquiries@urbanbeaute.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (excluding bank holidays)

2. Acceptance of Terms

By using our Site, you confirm that you have read, understood, and agree to these Terms. If you do not agree, you must not use the Site or purchase from us. We may update or modify these Terms at any time, and your continued use of the Site signifies acceptance of those changes.

3. Eligibility

You must be at least 18 years old or have the consent and supervision of a parent or guardian to make purchases from our Site. By placing an order, you confirm that the information provided is accurate and that you have legal authority to enter into this contract.

4. Product Information

We strive to ensure all product descriptions, images, and prices are accurate. However, errors or omissions may occasionally occur. If we identify a pricing or stock error after you have placed an order, we reserve the right to cancel or amend the order and notify you immediately.

Colours, packaging, and ingredients may vary slightly due to manufacturer updates or lighting differences in product photography.

5. Pricing & Payments

• All prices are listed in Pound Sterling (£) and include VAT where applicable.
• We reserve the right to update prices at any time without prior notice.
• Full payment is required at checkout before your order is processed.
• We accept secure online payments through trusted providers integrated with our Shopify platform.

By submitting payment, you confirm that the payment method used belongs to you or that you have permission to use it.

6. Order Acceptance & Cancellation

When you place an order, you will receive an email confirmation acknowledging receipt. This does not constitute acceptance of your order. Acceptance occurs only once your order has been dispatched and you receive a shipping confirmation email.

We reserve the right to cancel any order at our discretion, including when:

• Payment has not been authorised or completed.
• The item is out of stock or discontinued.
• Pricing or product information was incorrect.

For full details, please review our Cancellation Policy.

7. Shipping & Delivery

All orders are shipped via Click & Drop (Post Office) within the UK. Delivery options, timeframes, and costs are detailed in our Delivery Policy.

Delivery times are estimates and may vary due to courier delays, weather, or other factors beyond our control.

8. Returns & Refunds

We accept returns in accordance with our Return Policy and Refund Policy. Please review these carefully before initiating a return.

9. Limitation of Liability

While we take great care to ensure your satisfaction, Urban Beauty shall not be liable for any indirect, incidental, or consequential losses resulting from the use or inability to use our products or website.

Our total liability for any claim will not exceed the total amount paid for the product(s) in question.

Nothing in these Terms excludes liability for death, personal injury, fraud, or negligence where such exclusion would be unlawful under UK law.

10. Intellectual Property

All website content, including text, images, logos, and design, is owned by Urban Beauty or its licensors and is protected under UK copyright and intellectual property laws. You may not reproduce or use any material without written permission.

11. Third-Party Links

Our Site may contain links to external websites for your convenience. We are not responsible for the content, privacy policies, or practices of these third-party sites.

12. Privacy & Data Protection

Your personal information is handled securely and in accordance with our Privacy Policy. By using our Site, you consent to the collection and use of your data as described therein.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact Information

If you have any questions or concerns about these Terms, please contact our customer service team:

Email: enquiries@urbanbeaute.co.uk
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM

Thank you for shopping with Urban Beauty. Your trust and satisfaction mean everything to us.